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YOUR PRIVACY MATTERS TO US

Privacy Policy

We are dedicated to safeguarding and respecting the privacy of our clients and customers. This privacy notice explains how we handle the personal information we collect from you or that you provide to us, including how we process, share, and transmit it. Please read the following carefully to understand our approach to your personal data and how we will treat it. 

 

Northwest 35 is the Data Controller, responsible for ensuring compliance with the Data Protection Act 1998, the Privacy and Electronic Communication (EC Directive) Regulations 2003, and the EU General Data Protection Regulation (GDPR). 

Information We Collect

We may gather the following information: 

  • Your name and job title 
  • Contact details, including your email address 
  • Demographic details such as your postcode, preferences, and interests 
  • Financial information, if required to process payments or refunds 
  • Other information relevant to your requests or offers 

How We Use This Information

We gather this information to gain a clearer understanding of your needs and to enhance the services we offer. In particular, the information is used for maintaining internal records, improving the quality of our products and services, and occasionally sending you promotional emails. These emails may include details about new products, special offers, or other information we believe may be of interest to you, based on the email address you have provided. 

Email Marketing Subscriptions

Under GDPR, we rely on consent as the lawful basis for individuals subscribing to our newsletter or marketing mailing lists. All email marketing communications are sent via an email marketing service provider. 

 

These emails may include tracking features such as beacons, clickable links, or similar technologies to monitor subscriber engagement. Data such as the time and date of activity, IP addresses, email opens, clicks, forwards, and geographical or demographic information may be collected to assess the effectiveness of a campaign. 

 

All email marketing is conducted in accordance with GDPR, and you can easily withdraw your consent at any time by clicking the ‘Unsubscribe’ link found at the bottom of each email. 

Security of Information

We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect the information we collect online. 

Use of Cookies

Cookies are small files stored on your computer’s hard drive that allow websites to tailor their operations to your preferences. We use cookies for the following purposes: 

 

  • Strictly necessary cookies: These are essential for the functioning of our website, including enabling access to secure areas, online ordering, survey forms, mailing preferences, e-billing, and other business systems. 
  • Analytical/performance cookies: These help us track visitor numbers and understand how users navigate our website, improving its functionality and ease of use. 
  • Functionality cookies: These allow us to recognise you when you return to our website, so we can personalise your experience, such as greeting you by name or remembering your preferences like language or region. 

 

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can adjust your browser settings to decline them if you prefer. However, this may limit your ability to fully utilise the website. 

External Links

Our website may contain links to external websites of interest. Once you leave our site, please note that we have no control over the privacy practices of other websites. We cannot be responsible for the protection and privacy of any information you provide when visiting such websites, which are not governed by this privacy policy. We recommend reviewing the privacy policy of any website you visit. 

Your Rights

Under the GDPR, you are entitled to a range of rights concerning your personal data. These include the right to be informed about how your data is being used, the right to access the information we hold about you, and the right to request corrections if any of your data is inaccurate. You also have the right to request the deletion of your data, the right to restrict how your data is processed, and the right to have your data transferred to another service (data portability). Additionally, you have the right to object to the processing of your data, as well as rights concerning decisions made through automated processes, including profiling. 

 

If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly rectify any inaccurate information. 

 

For any queries or concerns related to this policy, or if you wish to exercise your rights, please contact our Data Protection Officer by email at [email protected] or by post at: 

 

NORTHWEST 35 

35 Gresham Gardens  

London 

NW11 8PA